Salesforce Administrator

Salesforce Administrator Resume Samples, Tips, and Templates

Global teams need dedicated solutions to help them stay on the same page and keep track of achievements, identify the progress and come to terms about next steps. One such solution widely adopted by companies is Salesforce.com, a cloud based application that has the ability to keep databases, produce reports and have customized dashboards. The specialist responsible with creating and updating these objects and responding to any inquiry from the team using it is the Salesforce Administrator.

A good Salesforce administrator probably grew into this role by starting as a tech savvy member of the sales or management teams. The skills required to be considered for the job include being able to operate a platform, having some knowledge about databases, information cleaning and sorting and, most of all, logical thinking. Candidates come from a diverse range of backgrounds, including technical, management or sales. Those who are looking for a career in this area can get certified as a Salesforce Administrator.

A Salesforce administrator job means to posses the ability to build Salesforce objects, manage them, and troubleshoot any problem of the end users in a professional and timely manner.

Tips for Salesforce Administrator Resumes

Platform knowledge

The Salesforce administrator is responsible for building different objects such as dashboards, giving access rights, generating reports and keeping data clean and organized. Although the platform is intuitive, a power user of Excel having no trouble adapting, it still requires some time to get acquainted with the functionalities and discovering the power it has. The platform is just the base; the real value is added by packages consisting of apps designed specifically for a narrow purpose. The best administrators have a broad knowledge of available packages.

Problem solver

The Salesforce administrator is called upon by colleagues using the platform every time they hit a dead end or have troubles configuring the required reports. Log-in problems and access rights are other common issues signaled by users. The administrator is expected to analyze each ticket and come up with a solution that ensures the users can continue doing their job and deliver the expected result in a timely manner.

Communication Skills

The Salesforce administrator is expected to be approachable, easy to communicate to and with the ability of converting problem descriptions into identifying faulty components on the platform. They are expected to be in touch with team-mates and explain back to them the proposed solution, checking if there is a match with the needs.

Salesforce Administrator Resume Samples

The following resume samples and templates for Salesforce administrator can help you get a better idea of what your resume can look like.

 

When applying to a Salesforce administrator job try to highlight in the resume the knowledge you have about software and your previous experience as a troubleshooter, trainer or salesperson, all could be considered a plus.

Additional Salesforce Administrator Resume Tips

• Get certified – The Salesforce administrator is a job of the future and if until now just practical knowledge and experience were enough to get this role, the educational requirements will soon include a mandatory certification.
• Training abilities – It is not enough to be able to solve platform problems yourself, you need to train your colleagues and show the best ways of accomplishing tasks. A good Salesforce administrator is also a good Salesforce trainer. Through education you create value in two ways: by freeing up some of your time and by enhancing people’s skills, increasing productivity.

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