Customer care and sales are sometimes accomplished by designating staff members to call clients and either help them use the products or propose new items that they could benefit from. Call center operators are responsible with contacting clients usually via phone and present them with the latest offers or, on the more technical side, are ready to take any questions and offer support.
Depending on the degree of difficulty of the job, some candidates are accepted with just a high school diploma and receive on the job training to deliver standard pitches, while others are required to have an associate degree or a bachelor’s diploma to be able to give a solution to arising technical issues. All call center agents need to be patient, courteous with clients and have good communication skills completed by a positive attitude.
When applying for a job as a call center operator, it is advisable that you demonstrate good computer operating skills, telephone etiquette and the ability to learn the company specific information provided during training. Being a team player helps, as most operators are organized in teams and the individual outcome has an impact on overall performance.
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Tips for Call Center Operators Resumes
Natural communicator
As a call center operator, be ready to talk 4-7 hours a day, always striving that each call sounds as fresh as it is the first one. Every customer deserves the utmost respect and politeness, and an upbeat tone, even if you are calling to recover a debt or they are calling to ask you a simple technical question. Make use of the designated pitches as instructed, but also try to understand their point of view and come up with solutions. Remember that you are the interface of the company you represent and a bad impression can generate negative publicity and be detrimental to the employer.
Typing and data management
As a call center operator you need to record all information provided by the client in a dedicated software piece for further reference, as you speak. Excellent typing skills and distributive attention help you perform this duty without affecting the quality of the pitch or the advice provided. At the end of each call you need to check the data recorded for accuracy before submitting it to storage.
Sales orientation
Even on the technical side a good call center operator is able to apply sales techniques, identifying the client’s needs and providing relevant solutions from the portfolio. As most call center operators also have a bonus or commission, you should keep an eye on the products that could help the client and make recommendations.
Call Center Operator Resume Samples
The following resume samples and templates for call center operator can help you get a better idea of what your resume can look like.
When applying to a call center operator job, show your ability to remain calm even when tension escalates and your ability to multitask, while paying attention to client’s needs.
Additional Call Center Operator Resume Tips
- Teamwork and following instructions – The call center operator job is usually highly formalized, they need to follow instructions, listen to the team leader and contribute to the general result of the team they are assigned to. Being too independent and rebellious are not strong points in this job and should be avoided at all costs. It is advisable to be helpful towards teammates and a good listener.
- Using hardware and software– Most call centers use dedicated solutions such as switchboards and voice over IP software. Having previous experience with these can help you get an advantage.
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