The corporate segment is one of the most important for travelling agencies, as well as one of the most demanding. Catering to this niche is important since it usually means recurring business, therefore a good corporate travel agent is expected to create long term relationships with clients, pay attention to their requirements, find the best deals and solve complaints before the customer changes the provider.
There are no formal education requirements, a high school diploma is enough; the real skills in this job are being professional, paying attention to client demands, being able to search until you find the best deal, acting respectful and polite towards the client and having excellent computer skills. The best corporate travel agents have some previous experience in tourism in general and have been chosen in this segment due to excellent results.
When applying to a corporate travel agent job, emphasize your communication skills, your attention to the fine print in the contract and, if necessary, your availability to provide last minute advice even outside business hours.
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Tips for Corporate Travel Agent Resumes
Best practices
Your role is to save your clients both time and money by offering a complete package. Most companies are looking for integrated solutions, so arrange not just flight and hotels, but airport pick-ups, business meals, local guides and more. The added value of your work is to offer a care free and risk free experience that allows your clients to focus on the scope of their trip and not the logistic details. Do your research, study the best offers at the destination, join local groups or ask past clients about their experience to ensure that you only recommend the best.
Client communication
Each client is unique; it is your duty to ask questions to determine their exact requirements in order to design an appropriate solution. Start each conversation with long term collaboration in mind to motivate you to give your best and offer more than just a bundle of tickets and reservations; aim to create an experience. Even if you focus on the corporate segment, a happy customer can return to ask for a personal package, thus extending your earnings. Make sure all communications emerging from you office follow strict business etiquette, are full of useful information and respond to each customer’s demand.
Computer skills
As most of the searches you will perform to offer your clients a great deal are done online or via a database, computer skills are mandatory. You don’t need to be at a high level, just have enough patience and some good sources to browse through. Finding the best deal can take some time and could imply some special searches, but you should take advantage of the recent advances of search engines.
Corporate Travel Agents Resume Samples
Being a corporate travel agent means that you are able to give a cost and time efficient solution to your clients regarding getting to the destination and finding accommodation.
When applying to be a corporate travel agent, make sure to always read the specific job description and requirements, and highlight your strengths accordingly.
Additional Corporate Travel Agent Resume Tips
- Managing risks – Some countries and locations are safer than others. Be sure to read about the traveling conditions, requirements and potential dangers. Advice your clients related to health insurance, vaccines and the idea of hiring a local translator if the country is more secluded or has an unfriendly attitude towards certain nations.
- Problem solver – As a corporate travel agent, you can expect to encounter different problems, obstacles and demands. It is your duty to find solutions and offer your client a relaxing and pleasant stay, without even mentioning the difficulties if these don’t require his attention.
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