IT Help Desk Support Resume

Technology is great and helps organizations get to higher levels by saving time, eliminating repetitive work and providing quick access to relevant information. However, in order to take advantage of these perks, the computer network has to be functional, up to date and having the latest software versions. You can work either in house or remote. This is exactly the duty of the IT help desk support, a computer expert whose job is to make sure things run smoothly and every member of the organization has both the necessary hardware and the know-how to use it.

A great IT help desk support is ready to lend a hand; they troubleshoot immediately the problems highlighted by their colleagues. This is done either on site or by remote access to the workstations, printers or other devices. This is a good job option for someone with a solid education in computer science or computer technology, up to master’s degree level.

When applying for a IT help desk support job, be sure to give examples of your ability to assist with IT problems, your knowledge in setting up and keeping functional a computer network and some skills to help non-technical users debug by guiding them step by step.

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Tips for IT Help Desk Support Resumes

Computer Knowledge

The IT help desk support specialist is seen as the computer guru of the organization they work in. You will be asked to tackle different tasks, some difficult, including server security and network traffic, some mundane, like setting up e-mail accounts. Regardless of the requirement, you are expected to treat each claim with professionalism, troubleshoot all problems in the shortest amount of time and diagnose errors that require external interventions, like service or warranty. Be ready to show some specific training if you are aiming for a higher salary, like Linux administrator or database manager.

Training Abilities

Whenever a new system is put in place the IT help desk support will be responsible to instruct people on the changes that were made, the impact of those changes on their daily tasks and the way to make the transition as smooth and painless as possible. Having good presentation skills helps as well as being able to break down the steps.

Critical Thinking

As the job of an IT help desk support requires constant tinkering with different problems, it is suitable to a natural problem solver. The best part of your job will be that you will constantly get to ask yourself “what if?” and come up with different explanations and solutions for the problems you are facing. Testing them one by one and eliminating the faulty assumptions is within daily duties sometimes performed over the phone or by remote login.

IT Help Desk Support Resume Samples

The following resume samples and templates for IT help desk support can help you get a better idea of what your resume can look like.

When applying to a IT help desk support job try to highlight in your resume your availability, your project management capacity and your patience.

Additional IT Help Desk Support Resume Tips

• Time Availability– IT help desk support professionals need to keep equipment running, therefore they should be available during office hours to troubleshoot any problem and outside this interval, including nights and weekends for maintenance work to avoid stopping normal business flow.
• Process Management – An IT help desk support’s resume is not complete without proof that they can handle more complex processes that could arise, such as replacing the whole network, installing a new line of technology and instructing the personnel to use it.

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