Veterinary receptionists perform the same duties as regular front office workers with the distinction that they don’t only have to meet the human customers in a professional and positive manner, but also diminish the stress of their pets, which are the real clients. They have to be organized, with great people skills and able to switch between tasks fast, ensuring the proper communication between the doctor and the pet owners.
Veterinary receptionists are the first contact point with the clinic or hospital, therefore they need to display an image in accordance with the values of the practice. They should have some knowledge of the procedures, at least in terms of duration and complexity, in order to be efficient in scheduling appointments and performing the follow-up which ensures a great customer experience.
When applying and interviewing for a Veterinary Receptionist, a distinctive resume can help you land the job.
Tips for Veterinary Receptionists Resumes
People and Animal Handling Skills
Customer care is the primary focus of a receptionist and in the case of veterinary receptionists, they have to be reliable, able to deal with difficult people, have some knowledge about handling and calming animals. Communication should be done naturally and flawlessly, while keeping an eye on other things that count towards the smooth operation of the reception.
Organizational Skills
A Veterinary Receptionist mush have a great organization system which allows him or her to simultaneously check-in patients, record the details in the clinic’s books or software, answer the phone and mail in a professional and timely manner, schedule appointments and keep track of follow-up calendars for past patients. Work environment is usually fast paced and can become overwhelming, therefore strict procedures are a must and good computer skills can help streamline the workflow.
Finance Handling Skills
Since the doctor’s time is limited and should be dedicated to treating the animals, the Veterinary Receptionist will handle payments, issue prescriptions, collect fees and handle the bills. Some practices include an in-house veterinary pharmacy which sells medication and pet care products. A good receptionist knows how to operate a cash register, an ATM pay-point and even do some basic book-keeping and financial recordings.
Veterinary Receptionists Resume Samples
The following resume samples and templates for Veterinary Receptionist can help you get a better idea of what your resume can look like.
Veterinary Receptionist should always read the specific job description and requirements, and they should make sure that their resume matches them.
Additional Veterinary Receptionists Resume Tips
- Phone & E-mail Etiquette – Regardless of how busy the daily schedule gets, each client should get the utmost respect and a professional answer to their inquiry, therefore following a strict but open and friendly e-mail and phone etiquette could make you stand out as a receptionist and provide your employer with outstanding word of mouth from clients.
- Intuition and Experience – A veterinary receptionist should have good intuition to distinguish between real emergencies and distressed pet owners in order to give the right priorities.
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